Refund and Return Policy

Last updated: 21 July 2026

This Refund / Return Policy explains the circumstances in which HRC Printing may provide a reprint, replacement, store credit, or refund.

1. Made-to-Order Products

All HRC Printing products are produced specifically according to the customer’s order and submitted artwork. For this reason, completed goods cannot be returned or exchanged simply because of a change of mind, incorrect selection, or customer-supplied artwork error.

2. Order Cancellation

  1. A cancellation request may be considered only before an order enters production.

  2. Once an order has entered production, it cannot be cancelled, changed, returned, or refunded.

  3. Where a cancellation is approved before production begins, any refund may be subject to applicable payment-processing, administration, artwork, or other costs already incurred.

3. Eligible Claims

You may submit a claim if you receive goods that are:

  • Damaged in transit;

  • Defective due to a production error;

  • Incorrect in quantity; or

  • Different from the confirmed order specifications due to an error by HRC Printing.

Claims must be submitted within three (3) days of delivery.

4. How to Submit a Claim

Please contact HRC Printing with:

  • Your order number;

  • A clear description of the issue;

  • Photographs or videos showing the affected goods, packaging, and delivery label where applicable; and

  • Any other information reasonably requested to assess the claim.

Contact details:
HRC Printing
Email: sales@hrcprinting.com
WhatsApp: WhatsApp Us
Address:  1-9-8, Meridien Square, Tingkat Kelicap, 11900 Bayan Lepas, Pulau Pinang, Malaysia.

Please do not return goods unless HRC Printing has provided written instructions to do so.